frequently asked questions

How do I track my order?
After your order is shipped, you will get a confirmation email from us with your tracking number.
Can I return an item that I bought online at one of your shops?
Yes, you may find additional information on our Contact Page.
What is your returns policy?
If for any reason you are unsatisfied with your purchase, we can accept a return up to 14 days from the date of delivery. Please coordinate with our team through our Contact Page.

Please allow up to 14 business days for payment to be processed following our receipt of the goods whose value is being refunded. For more details see our terms and conditions 
What is the expected Delivery time of my order?
For accurate delivery timings please visit our Delivery Page.
I can't access my account online, what should I do?
If you remember the email address you used to register with Tiño account, you can reset your password by using the link Forgot Your Password. If you don't remember the email address, please contact us at
How does "Collect in Store" work?
Please select 'Collect in Store' at checkout if you wish to pick up your items free of charge from our store. You will be able to make the payment for your order as usual.